Some kind of mechanical issue with the door, causing a lot of noise.
We quickly pinpointed the problem, which was with the garage door opener. The trolley and arm connection were in bad shape, which was why the unit caused such a racket in operation. Our team swapped out the broken connection for a new part, then applied lubricant to all of the moving surfaces. This kept the unit moving smoothly so that there was no more noise when the opener was moving.
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